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The primary role of the Senior Manager of Continuous Improvement is to serve as an internal Lean Six-Sigma Consultant to leaders and to drive a culture of Operational Excellence and Continuous Improvement within Supply Chain Operations that increases the organization's mastery of Lean principles. They will serve as a Lean sensei to top leaders; therefore, substantial experience in teaching and driving both practical problem-solving, and Lean thinking is required. Their ability to leverage Lean thinking methodologies and tools, facilitate teams, partner with Subject Matter Experts, leaders in Operations, and other key leaders and stakeholders within Supply Chain, will be key to their success in leading large scale projects which deliver improvements and robust new processes. They will focus on excellence in customer experience (internal and external), safety, efficiency, quality, cost, and delivery. The scope of responsibility is focused on TLC Reverse Logistics with potential Asurion-wide projects that relate to Supply Chain domestically and internationally.
KEY RESPONSIBILITIES:
Create and mature a Lean culture that drives Operational Excellence and Continuous Improvement
Act as a sensei and mentor in developing Lean thinking in others
Facilitate Kaizen Events, lead Process Mapping and Value Stream Mapping sessions, lead projects
Identify and prioritize improvement opportunities and projects within the TLC Operations that add value, and eliminate/reduce wastes (defects, overproduction, waiting, not-utilizing talent, transportation, inventory, motion, excessive processing)
Lead the design of new Lean processes utilizing the 3P Methodology to deliver optimized processes that are devoid of waste, meet client and business needs, and enable new capabilities
Practice a PDCA approach to work converting ideas into actions which result in successful, sustainable improvements
Assist in the development of business case and cost/benefit analysis
Lead the scoping and prioritization of projects to ensure clarity and alignment to strategy
Meet and exceed timing, goals, and budget on projects and initiatives
Leverage best practices across Supply Chain Operations
Gather data from various sources, turn into consumable information, draw conclusions, make decisions, and take appropriate actions
Drive Root Cause analysis to deliver robust mistake-proof solutions
PROFESSIONAL COMPETENCIES:
Lean leader and end-to-end systems thinker
Expert at leveraging Lean Six-Sigma methodologies and tools
Strong facilitation, project management, analytical thinking, problem solving, and change management skills
Able to translate organizational priorities into actionable plans, display leadership, optimize talent, facilitate cross-functional collaborative teams, solve problems, make decisions, lead changes and innovation, drive results
Has divine discontent, intellectual horsepower, learning agility, credibility, and influence
Catalyst for change
Drive for excellence in all aspects of work with a successful track record of driving and delivering results
Strong at creating collaborative cross-functional relationships with SME's, leaders, and various groups to drive and deliver improvements
Team focused, creating conditions to ally with stakeholders and foster partnerships for mutual benefit
Proactive in identifying and meeting/exceeding customer and stakeholder needs
Professional oral and written communication skills with both large and small audiences
Strong analytical ability to interpret data and understand financial data
Ability to develop cost/benefit analysis to inform business decisions
Logical and pragmatic, self-starter and self-manager
Willing to travel
EDUCATION and EXPERIENCE:
Bachelor's Degree (Engineering discipline) with 5+ years of relevant work experience preferred
Experience in Logistics or Manufacturing Industry preferred
Expert at applying Lean methodologies and tools
Strong facilitation skills with the ability to lead teams and manage projects
Six-Sigma certification a plus (Yellow/Green/Black Belt)
Experience using statistical software a plus (JMP, Minitab)
Microsoft Office skills (Excel, PowerPoint, and Word, etc.)
