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Asurion is looking for an experienced data governance and risk management specialist to join the Asurion Trust Office to support its Data Intelligence and Privacy functions. This Senior Manager role will report to the head of Data Intelligence and work closely with the Data Privacy team on data issues of common interest. We are particularly interested in candidates who can work from our headquarters in Nashville, Tennessee, but we are open to exceptionally strong candidates who wish to work remotely, with periodic travel.
This role will work deeply at both strategic and tactical levels to proactively identify and solve difficult, cross-functional data risk problems with the aim of ensuring that Asurion's business maximizes the value of the data it relies upon for success while doing so in a manner that minimizes unnecessary risks and ensures that Asurion complies with the expectations of its customers and applicable laws. This requires a candidate comfortable working across a variety of teams including IT, information security, product, database administrators, legal, and data owners and stewards across the business. Candidates must also be comfortable working creatively in ambiguous situations to develop solutions and engagement from the right stakeholders at Asurion, whether within or outside the Trust Office. Big wins in this role come from leveraging technology, engagement and process to take ownership of knotty data problems that may have been no prior clear ownership for, or which have proven resistant to prior efforts to resolve, and finding a path to success with impacts that can resonate across the company. Strong communication skills with both technical and non-technical people at Asurion are crucial to this mission. Responsibilities
Collaborate on the thoughtful development of a comprehensive data intelligence program.
Development and maintenance of effective, efficient, consistent data disposal practices.
Empowering data owners and data stewards to easily execute sound data governance practices, including data classification, access management, and proper disposal.
Partner with database administrators, data scientists and analysts, and our enterprise data service team to address shared data goals
Operationalizing data discovery and governance platforms to support data governance initiatives, including identifying, quantifying and managing data risk by leveraging data classification and risk rating, data catalogs, and data dictionaries/ business glossaries.
Drive process improvements for the data management of Third-Party Vendors
Drive effective and efficient privacy-oriented practices in collaboration with our privacy team, including data subject rights response and identification of privacy risks.
Identify and track key metrics showing impact on our data quality and data risk.
Engage with incident response teams for timely understanding of how our data may be impacted and how most effectively and efficiently respond.
Lead and innovate in what effective management of our data landscape and risks can be.
With divine discontent, seek opportunities to continually improve the alignment of our security posture with the risks presented by our data.
Create effective and understandable data-related policies, standards, procedures and guidance that are practical for the business to execute.
Create and maintain documented, scalable, and efficient processes that meet Asurion's data management goals.
Develop and maintain a working knowledge of Asurion's overall IT applications and system integration points and understand changes in order to anticipate cross-system or cross-process impacts.
Delivery of effective, focused education on data governance and risk management matters to the right audiences in a manner they can act upon and which has measurable impact.
Basic Qualifications and Experience
Bachelor's degree in computer science, Information Systems, Software Engineering, Computer Engineering, or related field.
Minimum 5 years of experience in data governance, security, privacy or related fields
Solid understanding of data management concepts such as data quality, data lineage, metadata management, and/or data security and access management
Excellent technical analysis and problem-solving skills.
Excellent communication and presentation skills. Ability to communicate effectively with an executive audience, and clearly communicate technical issues to a non-technical audience.
Experience and demonstrated success with implementation of effective data governance practices, including data retention and disposal of data in a large, complex enterprise.
Preferred Qualifications and Experience
History of comfort in effective cross-functional collaboration, driving change.
Demonstrated understanding of large-scale data governance problems and solutions.
Significant experience with one or more major enterprise data management/governance platforms.
Basic understanding about some of the main Privacy regulations (GDPR, CCPA, HIPAA/PHI) and standards such as PCI.
Certification as CDMP, CISSP, CISM, CIPP, CRISC or DGSP is a plus
Experience with cloud technologies and architecture including AWS. Familiar with AWS Storage gateway and Glacier.
Understanding and having experience in applying Data Management Maturity (DMM) Model is a plus.
Experience with project managing and familiar with both waterfall and agile methodology, PMP.
Experience using Data Catalog and/or Privacy Ops platforms such as Collibra, Alation. DataHub, Securiti.ai, BigID, OneTrust, TrustArc.
Deep knowledge of the service contract or insurance industry, including sales and claims management.
Experience with Third Party vendor risk management
